1. Order Processing & Dispatch
At DOMINIC HALLIDAY, we carefully prepare every ceramic mug order before shipment to ensure your items arrive safely and beautifully presented.
All orders are processed and dispatched within 1–3 business days after payment confirmation. During peak seasons, holidays, or promotional periods, processing times may be slightly extended. We appreciate your patience as we take extra care in preparing each order.

2. International Shipping & Delivery Time
We provide international shipping services to bring our carefully crafted ceramic mugs to customers around the world.
Our standard international delivery typically takes 6–14 business days, depending on the destination country, local customs processing, and courier conditions.
Delivery times may vary due to factors beyond our control, including weather conditions, customs inspections, public holidays, and local delivery delays.
For customers who require faster delivery, expedited shipping options may be available at checkout.

3. Shipping Cost Calculation & Transparency
Shipping fees are calculated automatically based on the order weight, package size, and delivery destination.
The final shipping cost will be clearly displayed during checkout before payment confirmation. We are committed to providing transparent pricing with no hidden shipping charges.

4. Secure Packaging for Ceramic Products
As ceramic mugs are delicate and fragile items, we take additional protective measures to ensure they arrive safely.
Each mug is carefully wrapped and placed in high-quality shock-resistant packaging materials, including protective cushioning layers and reinforced outer packaging to reduce the risk of damage during transportation.
For multiple-item orders, each piece is individually protected to prevent scratches, cracks, or impact damage.

5. Customs Duties & Import Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are determined by local customs authorities and are the responsibility of the customer.
We recommend checking your country’s import regulations before placing an order to ensure a smooth delivery experience.

6. Delivery Inspection & Damaged Items
Due to the fragile nature of ceramic products, we kindly recommend inspecting your package carefully upon arrival.
If the package appears severely damaged, crushed, or shows signs of rough handling, please:
• Take clear photos of the package condition before opening.
• Contact our customer support team as soon as possible.
• Provide photos and order details for verification.
If your ceramic mug arrives cracked, broken, or damaged during transit, please contact us within 48 hours of delivery. Our team will carefully review your case and provide an appropriate solution, including replacement or other assistance.

7. Incorrect Address & Delivery Responsibility
Customers are responsible for providing accurate shipping information during checkout.
Please carefully review your name, delivery address, and contact details before completing your order.
If an order cannot be delivered due to incorrect or incomplete information provided by the customer, additional shipping costs for resending may apply.

8. Order Tracking Information
Once your order has been shipped, a confirmation email containing tracking information will be sent to you.
Please allow a short period for tracking updates to appear in the courier system after shipment.
You can use the tracking information to follow your package journey until delivery.

9. Customer Support
Our customer support team is always available to assist you with any questions regarding shipping, delivery, customs, or your order status.
If you need any assistance, please contact us:
DOMINIC HALLIDAY
Address: 48 Rotherham Street, Riccarton, Christchurch 8041, New Zealand
Phone: +64 21 492 8365
Email: support@dominicmug.shop

Thank you for choosing DOMINIC HALLIDAY.
We carefully prepare every ceramic piece with attention and care, hoping that each mug arrives safely and becomes a beautiful part of your everyday moments.